Jobs for Disabled People - Employment - Disabled Workers Co-operative

Customer Coordinator (viewed 98 times)

Company Name: Scope
Job Location: London
Job Status: Fixed Term
Job Description : Customer Coordinator Job reference: REQ004549 Fixed term for 12 months �25,563.66 per year London E15 2GW 1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We�re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. At Scope, we believe in transforming attitudes, closing the disability employment gap, and ending the disability price tag. As part of our strategy for an Equal Future, we�re recruiting a Customer Coordinator to help us deliver outstanding customer service on our Support to Work service. If you�re passionate about helping people, thrive in a fast-paced environment, and have experience using (customer Relationship Management system (CRM) and call handling systems, this is your opportunity to make a real impact. Full time (35 hours a week) Fixed term for 12 months Location: Working at Scope's London office (Here East, London, E15 2GW) with flexible working options available. The role As a Customer Coordinator, you�ll be a confident communicator as the first point of contact for our customers, ensuring their journey with Scope is smooth, supportive, and person-centred. In this dynamic role, you will: � Provide telephone-based support with professionalism and empathy � Manage customer journeys, book appointments, and track progress � Log all customer interactions accurately using our CRM system � Support the updating of our job board � Support the delivery of services and products across Scope � Assist with administrative tasks including diary management and data entry About you You will have: � A proven track record of delivering excellent customer service, especially over the phone � Experience of content management systems, such as Kontent AI � Experience using CRM (ideally Microsoft d365) and call handling systems � Strong communication and relationship-building skills � Good IT skills and confidence using Microsoft Office � A flexible, organised, and proactive approach A commitment to equality, inclusion, and continuous learning, then we would love to hear from you. This is a rewarding opportunity for someone who enjoys helping others, values diversity, and wants to be part of a team making a difference every day. Please make sure you explain in your application, with examples, how you can meet these important skills. Our values are being pioneering, courageous, connected, open and fair By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds
Job Requirements/ Application Instructions: Disabled candidates We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve. Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme. Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please visit our website. You can find out more about interview adjustments on the Scope website. Scope benefits We believe hard work deserves reward and recognition. We offer a wide range of benefits including: � 27 days holiday plus Bank Holidays � Flexible, hybrid and remote working options � Pay progression at 6 months and 2 years � Company pension � Excellent training and career development � Strong colleague networks across disability, race and LGBTQ+ � Discounted gym membership, cycle to work scheme and much more. How to apply If you want to become a Disability Gamechanger, we'd love to hear from you. Visit our website and complete your application form here: https://ce0258li.webitrent.com/ce0258li_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID%3d004413By8P&WVID=684025072G&LANG=USA Application closing date - 14/11/2025
Salary: Recruitment25,563
Contact:
Phone: 08088003333
Link: https://www.scope.org.uk/jobs-at-scope
Address:	Recruitment Scope Scope London London E15 2GW

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