Jobs for Disabled People - Employment - Disabled Workers Co-operative

eCommerce Customer Service Supervisor (viewed 6 times)

Company Name: Scope
Job Location: Salford
Job Status: Full Time
Job Description : eCommerce Customer Service Supervisor �32,386 a year eCommerce Hub Salford - M50 1BX The eCommerce Customer Service Supervisor is responsible for supervising day to day customer service and administrative activity related to Scope�s eCommerce hub, ensuring agreed processes are followed and issues are escalated appropriately. The role works in partnership with the Online Sales Manager and Warehouse Manager to ensure Scope�s online customers receive a best in class experience and the eCommerce hub runs smoothly. Permanent, full time (35 hours a week) Location: Salford Hub based at Units 19�20, Westlink Business Park, Guide Street, Salford, M50 1BX with the option to work from home where required Closing date for applications: 11:59pm GMT, Wednesday 6 May 2026. The role In this role, you will: � Supervise day-to-day activity of the customer service operation at the eCommerce Hub. � Train, coach, and develop the team through regular 1-2-1�s and Personal development plans (PDP�s) � Monitor Service Level Agreements (SLA�s) ensuring that messages and �cases� are responded to within the agreed timeframe and closed. � Ensure all correspondence issued to online customers is in line with Scope�s brand and tone of voice. � Collate data generated from all platforms and share insights to inform decision making. � Provide regular updates to the eCommerce leadership team on performance and attend regular meetings � Handle first line escalations of more complex cases and complaints. For more information about the role�s responsibilities and the skills and experience required, please visit our website. Please include examples in your application that show how your skills, experience, and values match the person specification in the job description. About you You�ll be someone who is organised, supportive and customer‑focused, with a passion for delivering great service and developing others. You will : � Have interpersonal and communication skills, with the ability to build positive relationships with colleagues, suppliers and online customers � Experience of working collaboratively with suppliers and stakeholders, maintaining open and effective communication � Experience of supervising or managing a small team � Have the ability to coordinate activities, manage competing priorities and keep things running smoothly. We welcome applications from people with lived experience of disability and from all backgrounds. We also ask you to share how you support Scope�s values and contribute to our mission of creating an equal future with disabled people.
Job Requirements/ Application Instructions: Additional information You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship. Anonymised applications We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form. Our values Pioneering, Courageous, Connected, Open, Fair. We trust each other and give colleagues freedom to be creative, push boundaries, and change minds. Our promise to disabled people We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve. As a Disability Confident employer, we are committed to ensuring disabled applicants are treated fairly throughout the recruitment process. If you meet all the essential requirements for this role and choose to apply under the Offer an Interview Scheme (previously known as the Guaranteed Interview Scheme), we will ensure that a fair and proportionate number of disabled applicants are offered an interview. To opt in, simply tick the relevant box in the application form to let us know you would like to be considered under this scheme. If you need any changes or support during the recruitment process, please email us via our website. You can also find more details about asking for adjustments at interview on our website. Equality, Diversity and Inclusion (EDI) EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve. You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website. Benefits � 27 days holiday and bank holidays � Flexible, hybrid, and remote working options � Pay progression at 6 months and 2 years � Company pension � Excellent training and career development � Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people) � Discounted gym membership, cycle-to-work scheme, and more One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We�re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. How to apply Please visit our website and apply online. https://ce0258li.webitrent.com/ce0258li_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID%3d408242CdaD&WVID=684025072G&LANG=USA
Salary: Recruitment32,386
Contact:
Phone: 08088003333
Link: https://www.scope.org.uk/jobs-at-scope
Address:	Recruitment Scope Scope Salford M Manchester M50 1BX

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